The Oaks receives a "Very Good" from Care Inspectorate

At The Oaks Care Home in Glasgow, we are dedicated to providing exceptional care and support for adults facing mental health challenges. Our recent Care Inspectorate inspection yielded "Very Good" results, reflecting our unwavering commitment to excellence in care. This article delves into the key aspects of our service, the positive feedback received, and our ongoing dedication to fostering a nurturing environment for our residents.​

Conveniently located on the outskirts of Glasgow, The Oaks is a high-quality care facility specialising in supporting vulnerable individuals with mental health difficulties. Our focus is on restoring confidence and promoting independent living. We cultivate a strong sense of community through shared kitchens and spacious lounges, providing ample opportunities for socialisation and the chance for residents to cook their meals when appropriate. Additionally, we offer four self-contained flats, serving as an essential step towards independent living for our residents.  

Care Inspectorate Inspection Results

The recent two-day inspection by the Care Inspectorate focused on three key areas:​

KQ 1.3: People's health and well-being support their recovery and independence

KQ 3.3: Staffing arrangements and culture support high-quality care

KQ 4.1: Leadership and management ensure continuous improvement

We proudly report that The Oaks achieved a 'Very Good' (Grade 5) rating in all assessed areas. This achievement underscores our team's dedication to continuous improvement and excellence in care delivery.​

Resident-Centered Care and Recovery Focus

A significant highlight from the inspection was our emphasis on the residents' recovery journey. Inspectors noted the relaxed atmosphere within the home and found all staff to be welcoming and supportive. The use of 'Recovery Stars' - tools that help residents map their recovery progress - was particularly commended, with some being described as 'the best they had ever seen.' Residents were able to articulate their recovery journeys effectively, demonstrating the meaningful impact of these tools in promoting personal growth and independence.​

Positive Feedback and Community Engagement

The inspection also gathered feedback from relatives and Allied Health Professionals (AHPs), all of which were overwhelmingly positive. Some described The Oaks as an 'impressive service,' highlighting our commitment to maintaining strong relationships with residents' families and the broader healthcare community. Our active participation in local community life further enriches our residents' experiences, allowing them to attend local appointments and events as they wish, fostering a sense of belonging and engagement.​

Acknowledgement of Staff Excellence

We are particularly proud of the recognition received by our staff members. Anne-Marie, our Housekeeping Supervisor, and Gary from Maintenance were specifically acknowledged for their hard work in maintaining the upkeep of the home. Their dedication ensures that our facilities are of a high standard, promoting independence and providing our residents with a well-maintained, clean, and comfortable environment.​

High-Quality Facilities and Environment

The Oaks boasts a delightful internal courtyard and attractive landscaped gardens, providing charming surroundings for residents to enjoy fresh air and indulge in gardening activities. The property is conveniently situated near local shops and amenities, making it easy for residents to embrace and enjoy the local area fully. Inspectors described The Oaks as 'one of the nicest' homes they had ever visited, noting the high standard of facilities that promote independence and well-being.

Engaging Activities and Therapeutic Support

Keeping our residents engaged and stimulated is a top priority at The Oaks. Our cinema room is a popular space where residents can enjoy films and socialise with each other. The choice of activities, peer activities, and participation were highlighted as strengths within the home. Additionally, our medication support was noted to be very good and therapeutic to residents' needs, ensuring that each individual receives personalised and effective care.​

Leadership and Continuous Improvement

Our team and management showed a sense of passion throughout the inspection. Inspectors observed that any concerns are handled appropriately and followed through, reflecting our commitment to continuous improvement and high-quality care. Our leadership team strives to create an environment where staff feel supported and empowered to provide the best possible care to our residents.​

While this inspection focused on specific areas, the positive outcomes reflect our overall dedication to excellence in care. We remain committed to building upon this success, continually enhancing our services, and ensuring that The Oaks remains a place where residents feel supported, valued, and empowered on their recovery journey.​

The recent Care Inspectorate inspection results testify to the hard work, dedication, and compassion of our entire team at The Oaks Care Home. We are immensely proud of our progress and remain steadfast in our commitment to providing exceptional care and support to our residents. As we look to the future, we will continue to uphold the highest standards, fostering an environment where individuals can thrive and achieve their fullest potential.